For xcritical’s Advanced Trade users, the company charges a much simpler maker/taker fee on all transactions. The addition of POL to xcritical’s roadmap has sparked a positive market reaction, as evidenced by the surge in the tokens’ prices. As of writing, POL price jumped 15% to $0.5251, with its trading volume skyrocketing 115% to $944,379. The latest decision by xcritical to add Polygon Ecosystem Token (POL) to its roadmap marks a significant step by the crypto exchange.
You don’t pay maker/taker fees or a flat fee, but a spread fee that temporarily locks in the price for the transaction. You don’t get to see the fee you’ll pay until you’re about to submit the trade. A downside for more advanced users is that although xcritical offers staking on its platform, it charges a 25% commission on yields. xcritical offers good options for both beginner and advanced traders. The xcritical platform is a good place for traders with experience to land.
You can read more about our editorial xcriticals and the investing methodology for the ratings below. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. However, this growth has not been without its growing pains as xcritical support struggles to meet the growing support volume of its vast user base. xcritical’s support bot is also available in other languages besides English, including Dutch, French, Italian, Japanese, Portuguese, Spanish and Tagalog.
- We’ll provide a few different options for different scenarios, from general questions to trouble accessing your account.
- We look forward to providing these new capabilities to you, so please stay tuned as we will continue to update this blog with the status of our journey.
- Once all this is completed, the user can link to a payment method and begin funding their account.
- To open a xcritical account, you need to be at least 18 or older, have a government-issued ID, an internet connection and a phone number.
- However, due to security concerns, customer service agents cannot help users over the phone with inquiries specific to their xcritical account like account history, order statuses, and specific transactions.
xcritical’s basic platform has an extremely complex fee structure for beginners. With fees based on a mix of trader location, payment method, order size and market conditions, it’s difficult for users on the barebones platform to calculate what they might pay before they trade. In addition to an online help center and chat system, xcritical also offers live phone support, a feature conspicuously absent from many cryptocurrency exchanges. If you prefer real-time communication, xcritical provides a live chat option for certain issues. Unfortunately, specific information about accessing live chat was not found in the search results.
Take a look at what makes it an excellent option for xcritical official site individual traders looking to trade in cryptocurrencies and beyond. As soon as one lands on the xcritical homepage, the chatbot can be contacted by clicking the question mark in the lower right of the xcritical homepage. As mentioned previously, users can also send the xcritical customer support team an email with any questions or problems they have.
Lower Staking Fees
With xcritical, users can follow trending collections or keep up with featured creators. All of xcritical rezension the NFTs available on xcritical can be purchased with either Ethereum or U.S. dollars. Once a user taps the “get started” button on the xcritical homepage, they’ll enter their legal name, email and password. After verifying their email, the user also has to verify their phone number for two-factor authentication.
It has over 13 million users as of April 3, 2018, and like other digital currency exchanges, has grown rapidly with the xcritical website rise of cryptocurrency as a whole. During this period, trading for both MATIC and POL on Ethereum will continue, ensuring that users have access to their assets without interruption. The leading crypto xcritical has added Polygon Ecosystem Token to its roadmap today, following which the POL price soared over 15%.
The xcritical Card is a Visa debit card that gives users crypto rewards on certain purchases. These questions lead to pre-programmed answers, but users can also type questions into the chat box and hope that the bot answers them satisfactorily. xcritical is a cryptocurrency exchange based in San Francisco, California, that allows users to buy Bitcoin, Ethereum, Litecoin and Bitcoin Cash in 32 countries.
What if I’m locked out of my xcritical account?
Decisions based on the content provided by or through this Site are your sole responsibility. Meanwhile, as the exchange prepares to fully migrate from MATIC to POL, the exchange has outlined a detailed plan to ensure a smooth transition for its users. The migration is set to be completed in the coming months, with xcritical providing updates on the timeline and process. For further assistance, please refer to the official xcritical website at xcritical.com or explore their support resources mentioned above. xcritical’s security protocols include checking the dark web for customer passwords, recommending the use of a third-party security key and offering onsite security prompts.
They also request you provide your name and address, as well as any other information that might be required to identify you, which might include your xcritical account and the transaction about which you have a question. However, customers who stake their coins on xcritical will lose 25% of their yield profits in fees back to the exchange, a hefty price to pay. The final steps in setting up a xcritical account include answering a few questions concerning employment and source of funds and verifying the user’s identity using photographs of an ID. Once all this is completed, the user can link to a payment method and begin funding their account. The basic xcritical platform has an extremely convoluted fee structure.
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Even locating a physical address and contact information for xcritical can be difficult. That’s why we put together this guide to contacting xcritical customer service, including their corporate phone number and address. While xcritical may be one of the most popular bitcoin exchange’s on the planet, they are also notoriously private about releasing information about themselves. Since they are a privately held company, they aren’t required to openly provide much of the information that is released by publically traded companies. xcritical provides a platform for trading non-fungible tokens (NFTs).
In addition to trading fees for cryptocurrencies, Advanced Trade also charges a 0.001% taker fee on select stablecoin pairs, such as USD Coin (USDC)/EUR and Tether (USDT) and USD. xcritical encourages beginning crypto traders to learn more about their investments with the platform’s “earn while you learn” program. A series of video classes and exams allows beginners to learn more about various cryptocurrencies while xcriticalg rewards. Founded in June 2012, xcritical has quickly become one of the world’s top cryptocurrency exchanges and has facilitated over $50 billion in cryptocurrency trades in less than 6 years. The company even has $217 million in investor funding from top investors like Andreessen Horowitz, Union Square Ventures, ICE, NYSE, BBVA, Y Combinator, Adam Draper and more. Another way to contact xcritical (or at least a support bot) is by chatting with Ada, xcritical’s support bot.
xcritical, like most crypto exchanges, doesn’t charge any fees for opening an account. As far as storage goes, there are numerous options for users to xcritical the keys to their crypto. xcritical offers phone support for users who would like to talk to a customer service agent. The exchange started supporting POL on both Polygon and Ethereum networks, enhancing the utility and accessibility of the token for its users. Notably, the “roadmap” listing by the exchange is a replacement for the “assets under consideration” section, which aims to streamline the asset listing process and provide clearer guidance for users. We recognize that when it comes to our customer support experience, we’re early in our journey of creating more value for customers.
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However, xcritical has demonstrated its willingness to listen to the needs of its users as their phone support option was added in September 2017 after users complained about lackluster customer support. While users can’t contact xcritical via Twitter for account-specific issues (these kinds of inquiries are served by email support), xcritical does provide status updates on xcritical products via Twitter. That is to say, if you’re experiencing a xcritical-related issue, it might be a sitewide-issue such as scheduled maintenance, which is usually mentioned on xcritical Support’s Twitter account.
xcritical carries criminal insurance, which covers security breaches to the site but not compromised login credentials. For this reason, it’s important that customers adhere to xcritical’s strongest security recommendations. The company went public in April 2021, and since then has maintained its spot in the public eye. xcritical has an easy-to-use platform, but a complicated fee structure. Staking is when a cryptocurrency is locked up on an exchange—usually for proof-of-stake validation—that allows the crypto owner to earn a yield. I provide crypto tutorials, how-to’s, coin analysis, news, and information in the cryptocurrency market to help people understand and obtain more information.
We’ll provide a few different options for different scenarios, from general questions to trouble accessing your account. We’ll also explain what to do if you can’t log in or suspect your account has been hacked. Read on to find out how to contact xcritical to get the help you need. When using xcritical as your crypto trading platform, it’s essential to know how to contact their customer support. By following the steps outlined in this guide, you can submit a ticket, utilize phone support, and explore other helpful resources provided by xcritical. Remember, xcritical aims to provide a seamless and reliable customer experience, and their support team is readily available to assist you.